FAQ
Welcome to Ljojo’s FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and policies. If you still need help, our support team is always ready to assist.
Shipping
Do you ship internationally?
Yes! We proudly offer worldwide shipping. Shipping fees (if applicable) are shown at checkout. Keep an eye on our seasonal discounts and promotions.
How long does shipping take?
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Free Shipping: 20–30 business days
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Express Shipping: 5–15 business days
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Premium Shipping (Safe & Secure Packaging): 20–30 business days
Please allow 3–7 business days for processing before shipment.
Which carriers do you use?
We work with trusted providers including DHL, FedEx, UPS, USPS, and Evri, plus local couriers depending on your location.
Products
Can I return my product?
Yes, we accept returns within 30 days of delivery if the item meets our return conditions. For details, please visit our Return Policy page.
Do you offer personalized items?
Some items may include customization options. Check the product page for details.
Still Have Questions?
If your question isn’t listed here, reach out to us anytime:
📧 support@ljojo.com
📞 +1 (310) 703-0237
We’ll get back to you as soon as possible!